Redesigned DME Flow’s website and SaaS platform to streamline order processing, reduce workflow inefficiencies, and automate claims—resulting in a 2x increase in leads, 45% faster order fulfillment, and a 65% reduction in billing errors.

UX/UI Design

Web Design

DME Flow’s UX/UI Overhaul: Doubling Efficiency & Revenue for Durable Medical Equipment Providers

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2025

Project brief

DME Flow provides durable medical equipment providers with AI-powered order management, claims automation, and workflow optimization. However, their outdated platform struggled with inefficiencies, slow adoption, and friction in the claims and fulfillment process—limiting revenue growth. Through a strategic UX/UI redesign, we rebuilt the platform to eliminate manual bottlenecks, increase automation, and improve data visibility. This transformation cut order fulfillment time by 45%, reduced billing errors by 65%, and doubled revenue by improving operational efficiency and customer adoption.

timeframe

Ongoing

industry

Healthcare SaaS | Workflow Automation | DME Logistics

RESULTS

2X

Increase in revenue due to higher order volume and operational efficiency

45%

Faster order processing by automating manual workflows and reducing friction

65%

Reduction in billing errors, minimizing claim rejections and revenue loss

to conclude

By overhauling DME Flow’s UX/UI for workflow automation and revenue acceleration, we removed friction, enhanced automation, and optimized the user experience to drive faster adoption, increased revenue, and improved customer satisfaction. The result? A high-growth SaaS platform that doubles efficiency and scales seamlessly for durable medical equipment providers.